Refund policy
14 days, full refund, no questions asked. Email hello@usewicks.com from the address you bought with and say you want a refund. You do not have to give a reason and we will not ask for one.
Why it works this way
There is no free tier, so you cannot fully try Wicks before paying. The refund window is what replaces it. We would rather you bought the whole product and changed your mind than judged it from a crippled trial.
The one thing we ask, and it is a request rather than a condition: run a few real sessions first. Ten minutes of clicking about will not tell you whether this is useful to you.
The lifetime licence
- 14 days from the date of purchase.
- Full amount, no partial refunds, no restocking fee, no forms.
- Refunded to your original payment method by Paddle, usually within 5 to 10 days.
- You do not need to have used it, and you do not need to explain.
AI coaching
The AI add-on is billed monthly. Cancel at any time and it runs to the end of the period you have already paid for; we do not bill you again after that. Because each request costs us money the moment it is made, we do not routinely refund a month that has been used.
If something went wrong on our side, tell us and we will put it right. Cancelling AI coaching never affects your lifetime licence or your journal.
What happens to your data
A refund ends your access to market data in the app. It does not touch your journal, which lives in your own browser and is still there afterwards. You can export it to a spreadsheet at any time, before or after.
If you buy again later, the same email address picks up where you left off.
After 14 days
The no-questions window closes, but write to us anyway if something is wrong. If the software is not doing what this site says it does, that is our problem to fix and we will deal with it fairly.
Your statutory rights
Nothing here reduces the refund or cancellation rights you have under consumer law where you live. If your local law gives you longer or better, that applies instead. Paddle is the merchant of record for your purchase and processes the refund; their buyer terms also apply.
Chargebacks
Please email us before raising a chargeback. A refund is faster for you and costs us less than a dispute, and we have never refused one inside the window.